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Warranty by Vendor

Kirsch Warranty

KIRSCH QUALITY COMMITMENT . . . a tradition since 1907


Kirsch is proud to extend a lifetime limited warranty on all Kirsch Drapery Hardware products manufactured after July 1, 1995.


This Warranty extends to the original residential retail purchaser.


This Warranty does not cover normal wear and tear or any damage or loss caused by accidents; alterations; misuse; abuse or extraordinary use; exposure to salt air; insect damage; improper installation; cleaning or other maintenance. Warranties shall cease to be in effect if product has been moved from its original place of installation. All fabrics and woods will gradually lose color intensity after long exposure to the sun. This color loss is not covered by the Warranty. When left for extended periods in direct sunlight, plastics tend to yellow or crack. All cords will eventually wear out. Kirsch considers these things normal wear and tear not covered by this Warranty. Warranties do not cover removal, installation, replacement or shipping costs.


Warranty Information

Drapery hardware limited lifetime warranty

Our Warranty to you once you are satisfied with your new GraberĀ® drapery hardware and the way it is installed in your home, Springs Window Fashions warrants that your drapery hardware will be free from defects due to faulty workmanship or materials for as long as you own it. Our Obligations to you Springs Window Fashions will repair or replace any defective Graber drapery hardware and mail the repaired or replaced items back to you anywhere in the continental United States at no charge.

Warranty limitations

This warranty does not apply to defects caused by accident, alteration, improper use, abuse, neglect or failure to follow instructions for measuring, installing or using Graber drapery hardware. For Warranty service Contact your supplying distributor or write to: Customer Service Center Springs Window Fashions Route 405 South, PO Box 8647 Montgomery, PA 17752 Include your name, address, a description of the problem, the date of purchase and the date and conditions under which the problem occurred. A bill of sale, cancelled check or similar record must be provided to verify the original purchase date. Disclaimer CONSEQUENTIAL, INCIDENTAL AND INDIRECT DAMAGES ARE EXCLUDED TO THE EXTENT PERMITTED BY LAW, WHETHER UNDER THIS LIMITED WARRANTY OR UNDER ANY WARRANTY IMPLIED BY LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU. Other rights This Warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Drapery hardware commercial three-year warranty

Orion Return Policy


No product will be accepted for return without prior authorization. Please call your Customer Service Executive prior to returning any merchandise.
  • The Customer Service Executive will issue a Return Merchandise Authorization (RMA) #.
  • The RMA # MUST be noted on all packages that are returned to the Company.
  • If the return is due to Company error or omission, a call tag will be issued for picking up material to be returned.
  • Shipping charges on all returns other than defective or damaged merchandise will be borne by the customer. Rings, standard brackets and finials will be accepted for return. With the exception of defects and damages:
  • Orders made to customer's specifications cannot be returned.
  • Rods cut to customer's specification are NOT returnable.
  • The customer will pay a 35% restocking fee.
  • On applicable items, credit for returns will be issued.
  • No return request will be accepted after 30 days from invoice date.

Design Elements Return Policy

  • All returns will incur a 25% restocking fee.
  • Only goods that are damaged in transit or items not matching the written order will be exchanged for the same or correct item.
  • Please make sure that your measurements are correct before ordering.
  • We must be notified within 30 days of receipt of shipment with intent to return merchandise.
  • Returned merchandise will not be accepted without a Return Merchandise Authorization (RMA) issued from our customer service personnel.
  • The RMA number must be printed on the outside of the return package.
  • The merchandise must be returned within 10 days upon receipt of the authorization, in original condition and packaged correctly.
  • All unauthorized returns will be refused.
  • We will not accept returns on custom cut poles.

Select Wood and Metal, and Altran Returns

All returns must be in original package in new condition. A return number must be obtained before shipping back to vendor. A 20% restocking fee will be deducted from the credit amount. Call to initiate the return process.

BasicQ Inc.

Warranties above include all curtain rods, traverse rods, decorative rods, fringe and trim sold by Basicq Inc. These warranties do not include installations of curtain rods or sewing of fringe to fabrics or other finishing applications.


Basicq Inc.
PO Box 381
Boca Raton, FL 33429
Email Customer Service

Call or email for RGA before returning items for warranty, excahange or return. Along with the RGA, you will be given the address for shipping. No items will be accepted without RGA number clearly posted on outside of carton.


Returns will be accepted for un-opend stock items in their original package except custom cut items and some vendors policy (see vendor statements under Support). A return charge of 15%, (except where noted in specific vendor policy ) will be deducted from the amount, not including any freight charges. The actual freight billed to BasicQ Inc. will be deducted from the credit amount. You are responsible for freight cost shipping the return back to BasicQ Inc. No returns will be accepted 30 days after date of invoice.

Special order, custom made products, made to measure or cut to measure products and curtain rods or wood poles cut to size can not be returned. Cut yardage Bella Vita trim cannot be returned.

Note: You must call for a return number on all returns. Ask for specific restocking fee on the brand you want to return at this time. This varies widely by product and vendor.

New Item
Our Price: $49.19 Kirsch Stationary Poles
New Item
Our Price: $97.11 Decorative Traverse Rods plain slides
New Item
Our Price: $129.51 Decorative Traverse Rods with Ring Slides